❓ Frequently Asked Questions

No appointment is needed — just drop by during opening hours and we'll provide a free, no-obligation estimate on the spot. We always prefer to see the vehicle in person, as photos rarely show the full extent of the damage.

Yes. Whether it's a fault or non-fault accident, we can handle the full claim process for you — including liaising with your insurer, arranging inspections, and managing approvals. We'll make the process as stress-free as possible.

No — that's a common myth. You're legally entitled to choose your own repairer, and your insurer must accept your choice. We'll help you provide any documentation they require.

Yes, we work with all major UK insurers and accident management companies. We're an approved repairer for several organisations and are accredited to BS10125, the British Standard for vehicle body repair.

Absolutely. We'll give you a separate quote for any additional repairs outside of the insurance authorisation, so you can decide if you'd like to include them as a private job.

Yes — we use the PPG MoonWalk automated paint mixing system, one of the most advanced in the industry. It guarantees precise, computer-controlled colour matching to your vehicle's original finish, ensuring a flawless and consistent result every time.

Yes — we repair cars, vans, fleet vehicles, and commercial vehicles of all makes and models. We're trusted by large organisations including Renfrewshire Council, WH Malcolm, QTS Group, and Dignity PLC.

Repair times vary depending on the type of damage, parts availability, and insurer approval. We'll always give you an estimated completion date before we begin, and keep you updated throughout.

Yes — for smaller scuffs, scratches, and dents, we provide an Express Repair Service to get you back on the road quickly, often the same or next day.

Yes — all our repairs are completed to BS10125 standards and come with a comprehensive guarantee for your peace of mind. If you ever have a concern after collection, just get in touch and we'll take care of it.

You're responsible for your insurance excess, any applicable VAT (if paying privately), and any additional work you've requested outside of the insurance claim.

Not always. In many non-fault cases, you won't have to pay your excess. We can advise you and work with your insurer or a claims management partner to recover your costs.

No — the choice is always yours. It's your legal right to select who repairs your vehicle. We're accredited to the same standards as insurer-approved bodyshops and can handle everything directly with your insurer.

Not if the accident wasn't your fault and the costs are recovered from the other driver's insurer. We'll help make sure that process goes smoothly.

Yes, we do. From bumper scuffs to full resprays, we handle all types of private repairs at competitive prices. All quotes are free and with no obligation.

Yes — we specialise in fleet, council, and commercial vehicle repairs. We hold the ongoing Renfrewshire Council accident and operational damage repair contract and work with some of Scotland's largest transport and logistics providers.

Because we combine over 30 years of experience with the latest repair technology and a genuine focus on customer care. We're BS10125 accredited, use PPG MoonWalk precision colour-matching, and handle everything from non-fault claims to commercial fleet repairs — all under one roof.