Insurance
🚗 Insurance Repairs – What to Do After an Accident
If you've just been in an accident, don't panic — we'll help you every step of the way. Whether it wasn't your fault or you're claiming through your own insurance, Linwood Coachworks can manage everything from start to finish.
I've been in an accident — what should I do first?
- Make sure everyone is safe and the vehicles are in a secure place.
- Exchange details with the other driver (name, registration, contact, and insurer).
- Take photos of the scene, vehicle damage, and any road signs or hazards.
- Call us on 01505 336662 or 07717 233864 — we'll guide you on what to do next.
Important: Even if your car still drives, it's best to have it checked. Some damage can be hidden beneath the surface.
What's the difference between a fault and non-fault claim?
Non-Fault Claim
If the accident wasn't your fault, we can:
- Handle your claim from start to finish
- Provide a like-for-like hire vehicle while yours is being repaired
- Recover the repair costs directly from the other driver's insurer
- Often waive your excess, meaning you won't be out of pocket
Fault Claim
If the accident was your fault (or you're unsure):
- We'll still carry out all repairs to BS10125 standards
- Liaise directly with your insurer for authorisation
- Keep you updated throughout the process
- Provide a courtesy car wherever possible
Do I need to call my insurance company first?
You can call us first — we'll help you with what to say and what to ask. Many insurers will try to send you to their "approved" repairer, but remember:
You have the legal right to choose who repairs your vehicle.
We're BS10125:2022 accredited, meaning we work to the same strict standards required by insurers. You won't affect your claim by choosing Linwood Coachworks.
What information will you need from me?
When you contact us, we'll just need a few details to get started:
- Your name and contact details
- Your vehicle registration and insurance company
- Your claim reference (if you already have one)
- A brief description of what happened
If you don't yet have a claim number, don't worry — we'll guide you on how to get one.
What happens after I bring my vehicle to you?
- We inspect the damage and provide a detailed estimate using our industry-approved Audatex system.
- We send the estimate to your insurer (or claim handler) for authorisation.
- Once approved, we book your vehicle in for repair and arrange a courtesy or hire car if needed.
- Repairs are carried out to BS10125 standards, using genuine parts and our advanced PPG MoonWalk paint system for perfect colour matching.
- We keep you updated every step of the way until your car is ready to collect.
Will I need to pay anything?
That depends on your claim:
- Non-fault claim: Usually no — we recover all costs from the other party's insurer.
- Fault claim: You may need to pay your policy excess, as agreed with your insurer.
- If you're paying privately, we'll always give you a free, no-obligation estimate first.
Do I need to get three quotes?
No — that's a myth.
Your insurer may suggest it, but legally, you only need one quote from a repairer of your choice. Linwood Coachworks handles everything directly with your insurer so you don't have to.
What standards do you repair to?
All work is completed to BS10125:2022 standards, the UK's recognised benchmark for vehicle body repair safety and quality.
This means:
- Repairs are carried out by trained and qualified technicians
- We use approved materials and methods
- Every vehicle is subject to a final quality and safety inspection
Our workshop also features the PPG MoonWalk paint mixing system for unmatched colour accuracy and finish.
Why choose Linwood Coachworks?
- BS10125:2022 accredited — your guarantee of quality
- We handle fault and non-fault claims from start to finish
- Free courtesy and hire vehicles available
- Trusted by Renfrewshire Council and major fleet operators
- PPG MoonWalk technology for perfect colour matching
- Family-run business with over 30 years' experience
📞 Get Started Today
If you've had an accident — fault or not — we'll take care of everything.
We'll handle your claim, repair your vehicle to the highest standard, and get you back on the road safely and stress-free.
Auto Body Repairs
We repair everything from minor scuffs to major structural damage on all makes and models – cars, vans and commercials. Every repair is completed to BS 10125 standards and signed off after a final safety and quality check.
Paint Specialists
Our refinishing is matched and mixed by the PPG MoonWalk® automated system for precise, repeatable colour accuracy and a factory-grade finish. We use approved materials and methods throughout.
Panel Replacements
Where repair isn’t the safest option, we replace and realign panels using manufacturer-approved repair methods. All gaps and body lines are set to spec before paint.
Non-Fault Accidents
If the accident wasn’t your fault, we’ll manage the process for you:
Help you open the claim and deal with the paperwork
Recover costs from the at-fault insurer wherever applicable
Keep you updated at each stage
If you’re unsure who’s at fault, call us — we’ll advise the best route.
Claims (Fault & Non-Fault)
We prepare a detailed estimate in Audatex and liaise directly with your insurer or claims handler for authorisation.
You can choose your own repairer – selecting Linwood Coachworks will not affect your right to claim.
We’ll explain what’s approved, any options for additional private work, and your responsibilities (e.g. excess).
Equipment
Computerised colour-mixing: PPG MoonWalk® for exact paint formulas and consistent results.
Modern spray booth & bake facilities for OE-quality refinishing.
Measuring/realignment & welding equipment for accurate structural repair.
Quality control at each stage with a final inspection before collection.
Our Team
Your vehicle is repaired by trained and qualified technicians working to BS 10125 procedures. We’re a trusted partner for local authorities and fleets and bring years of experience to every job.
Motorbikes & Scooters
We also repair & paint motorbikes and scooters ranging from Hondas, Yamaha , Kawasaki , vespa and Lambretta.
“No job too big or small, we have a fully qualified team of Auto Body Repair and Paint Specialists who are here to help”
Call us on 07717 233864
Alternatively, you can call us on 01505 336662 or email us at info@linwoodcoachworks.co.uk